top of page

Privacy Policy

At NLuxe Beds, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a purchase, or contact us.

Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Payment information (processed securely by our payment providers)

  • Order history

  • Account information (if you create an account)

  • Website usage data, including IP address, browser type, and device information

  • Information provided when you contact our customer support team

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Manage your account and provide customer support

  • Process payments and issue refunds where applicable

  • Communicate with you about your orders and enquiries

  • Improve our website, products, and services

  • Prevent fraud and maintain website security

  • Send marketing communications where you have given your consent or where permitted by law

Sharing Your Information

We do not sell your personal information. We may share your data with trusted third-party service providers only where necessary to operate our business, including:

  • Payment processing providers

  • Delivery and courier companies

  • Website hosting and IT service providers

  • Analytics and marketing service providers

  • Legal or regulatory authorities where required by law

All third parties are expected to protect your information and use it only for the services they provide to us.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. While we work to safeguard your data, no method of online transmission or storage can be guaranteed to be completely secure.

Your Rights

Depending on the laws that apply to you, you may have rights to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information where applicable

  • Restrict or object to certain types of processing

  • Withdraw consent for marketing communications at any time

  • Request a copy of your personal data in a portable format where applicable

To exercise these rights, please contact us using the details provided on our website.

bottom of page